Hormonal Balance: FAQ

FAQ

• What is DIM?
• What is BioResponse DIM®?
• How do I order?
• What shipping methods are available?
• What payment methods are accepted?
• How do I set up a HormonalBalance.com store account?
• Do I need an account to order?
• Is there a bulk discount?
• Where can I purchase Phytosorb-DIM?
• How do I get included in the RRP Group?
• If I am a Medical Practitioner, Health Food Store, or Pharmacy, how do I purchase BioResponse products wholesale?
• How do I change the Type and/or Quantity of my Order?
• I have a Phytosorb or Wholesale Account already established. How do I view my products at the correct price?
• Is the HormonalBalance.com Store secure?

What is DIM?
DIM is a plant indole found in cruciferous vegetables, such as broccoli, cauliflower, cabbage and brussels sprouts. Diindolylmethane is formed after plant enzymes are released by crushing or chewing the vegetable. Some diindolylmethane is also formed directly from its unstable precursor I3C (indole-3-carbinol), in the acidic environment of the stomach. Based on its presence in plants and formulation from I3C, diindolylmethane is the most prominent, active indole phytonutrient form cruciferous sources. Only diindolylmethane has been found in humans after taking supplemental I3C. You can learn more by visiting the informational website www.dimfaq.com.

What is BioResponse DIM®?
In its pure, crystalline state, Diindolylmethane is poorly absorbed by the human body. BioResponse's bioavailable Diindolylmethane is the only patented, absorption-enhanced formulation for Diindolylmethane. For more information, please contact us for a FREE packet of information.

How do I order?
Hormonalbalance.com offers you a comprehensive easy way to order BioResponse DIM® and other products online. If you already have an online account with us, please Sign In first. If not, you may create an accountlater. Then, click on "Store" at the left side of the window. Here, you can either click on "Supplements" on the left side or "Product List" at the top of the window. Add products to your shopping basket by clicking on the title of the product you would like to purchase, then entering in the quantity you would like and clicking "Add to Basket". Then, click on "Checkout" at the top right, where you can create an account, which will store your address information, making it so that you don't have to enter the same information on every visit. To set up an account, just follow the "Create New Account" button on the sign in screen. Otherwise, if you don't want to use an account, click the "Place Order Without Account" button on the top right. Proceed with your order by entering the shipping and billing information. We accept Visa, Mastercard, and Discover cards only. Then, choose your shipping method. We generally ship within one business day. Thank you for your order and enjoy!

What shipping options are available?
Our store offers several shipping options. We offer Standard USPS First Class shipping, Priority Mail, UPS, and FedEx. Please note that the size and weight of your order will affect which shipping options are available. Also, certain shipping options do not ship to residences. If you accidentally pick a shipping option that is not available for your specific address, we will contact you with other shipping options.

What payment methods are accepted?
To pay for your order, we accept Visa, Mastercard, and Discover.

How do I set a HormonalBalance.com store account?
Setting up an account with hormonalbalance.com is easy. All you have to do is follow the link to the left to our store, then click on the "account" tab on the top left. Click on "Create New Account," and enter the required information. We will store your address and contact information for you, so that you do not have to re-enter it every time you visit our site. Please note that we do not store credit card numbers, only the relevant shipping and billing address information. Keep in mind that we do not, under any circumstances, give any of your information to any third party.

Do I need an account to order?
No, an account is not required for ordering our product. During the order redemption process, at the sign in screen, just click the link that says "Place Order Without Account" in order to bypass the sign in process and input your information manually. Keep in mind that accounts are extremely helpful for repeat orders, so that you do not have to re-enter you shipping and billing address information.

Is there a bulk discount?
Yes. We offer discounts based on the total price of your shopping basket, before shipping or tax. We offer a 5% discount at $100, and a 10% discount at a $200 purchase.

Where can I purchase Phytosorb-DIM?
If you are looking for Phytosorb DIM, please contact us. We would be happy to help you. You can send us an email at support@hormonalbalance.com telling us you are interested in Phytosorb-DIM, or call us toll free at 877-312-5777 x101. We are available to answer your questions via phone Monday through Friday 9AM to 5PM MST, or you may leave a message after hours and we will get back with you as soon as we can.

How do I get included in the RRP Group?
If you are currently purchasing Phytosorb products directly from BioResponse, or if you have RRP and would like to join, you can become part of the HormonalBalance.com RRP group. If you fit these criteria, you can email support@hormonalbalance.com, discussing the fact that you want to be part of this group. We will contact you back, and after determining your eligibility, we will move your account to the RRP group. Then, every time you want to order Phytosorb products, just Sign In and order!

If I am a Medical Practitioner, Health Food Store, or Pharmacy, how do I purchase BioResponse products wholesale?
If you are eligible for a wholesale price because you are a Medical Practitioner, Health Food Store, Pharmacy, or other supplement reseller, it is possible to recieve our BioResponse DIM products for resale. If you fit the wholesale criteria, you can email support@hormonalbalance.com, discussing the fact that you want to be part of the group. We will contact you, and move your hormonalbalance.com store account into the Wholesale price group. Then, you will just need to Sign In at the beginning of your order to purchase our products at the wholesale price.

How do I change the Type and/or Quantity of my Order?
Once you have gone to "Product List" or "Supplements", you can then click on the product you would like to purchase. Enter in the Quantity you would like and click "Add to Basket". Then, you may click "Basket Contents" to view and edit the contents of your shopping basket. To change the Quantity of your order, highlight the appropriate number field under the "Quantity" heading. Type in the correct number that you would like to order of that item, and hit the "Update" button. The total should change to reflect the amount you have entered. At this page, you may also click "Remove" to clear basket contents and start over with your order. When you are ready to finish the ordering process, click "Checkout" at the top right of the window.

I have a RRP (Phytosorb) or Wholesale Account already established. How do I view my products at the correct price?
If you have already received our confirmation that you have an online account in our RRP (Phytosorb) or Wholesale group, you must first Sign In to view your products. Once in the Store, click the "Sign In" button and enter the login information that we have confirmed. Click "Login" and a page should load that says "Welcome Back, (name)". Then, if you click on "Supplements" you will see your products.

YOU MUST SIGN IN BEFORE ADDING ITEMS TO YOUR BASKET. If you have already added items to your basket before signing in, you need to click on "Basket Contents" and click "Remove", then start over with your order to receive special pricing.

Is the HormonalBalance.com Store secure?
Yes. Any page in the order redemption process that discloses personally identifiable information is automatically secured using 128-bit encryption on a secure server. You can see whether or not a page is secure by locating the "Lock" icon that appears in the lower right area of your browser. All credit transactions are encrypted, then sent to VeriSign(tm) for processing, a processor that is one of the most secure on the net, which also offers several fraud protection services. Secure pages may take a few seconds longer to load, because of the encryption, but we feel that the safety of our customers is worth the small delay.

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				FAQ • What is DIM? • What is BioResponse DIM®? • How do I order? • What shipping methods are available? • What payment methods are accepted? • How do I set up a HormonalBalance.com store account? • Do I need an account to order? • Is there a bulk discount? • Where can I purchase Phytosorb-DIM? • How do I get included in the RRP Group? • If I am a Medical Practitioner, Health Food Store, or Pharmacy, how do I purchase BioResponse products wholesale? • How do I change the Type and/or Quantity of my Order? • I have a Phytosorb or Wholesale Account already established. How do I view my products at the correct price? • Is the HormonalBalance.com Store secure? What is DIM? DIM is a plant indole found in cruciferous vegetables, such as broccoli, cauliflower, cabbage and brussels sprouts. Diindolylmethane is formed after plant enzymes are released by crushing or chewing the vegetable. Some diindolylmethane is also formed directly from its unstable precursor I3C (indole-3-carbinol), in the acidic environment of the stomach. Based on its presence in plants and formulation from I3C, diindolylmethane is the most prominent, active indole phytonutrient form cruciferous sources. Only diindolylmethane has been found in humans after taking supplemental I3C. You can learn more by visiting the informational website www.dimfaq.com. What is BioResponse DIM®? In its pure, crystalline state, Diindolylmethane is poorly absorbed by the human body. BioResponse's bioavailable Diindolylmethane is the only patented, absorption-enhanced formulation for Diindolylmethane. For more information, please contact us for a FREE packet of information. How do I order? Hormonalbalance.com offers you a comprehensive easy way to order BioResponse DIM® and other products online. If you already have an online account with us, please Sign In first. If not, you may create an accountlater. Then, click on "Store" at the left side of the window. Here, you can either click on "Supplements" on the left side or "Product List" at the top of the window. Add products to your shopping basket by clicking on the title of the product you would like to purchase, then entering in the quantity you would like and clicking "Add to Basket". Then, click on "Checkout" at the top right, where you can create an account, which will store your address information, making it so that you don't have to enter the same information on every visit. To set up an account, just follow the "Create New Account" button on the sign in screen. Otherwise, if you don't want to use an account, click the "Place Order Without Account" button on the top right. Proceed with your order by entering the shipping and billing information. We accept Visa, Mastercard, and Discover cards only. Then, choose your shipping method. We generally ship within one business day. Thank you for your order and enjoy! What shipping options are available? Our store offers several shipping options. We offer Standard USPS First Class shipping, Priority Mail, UPS, and FedEx. Please note that the size and weight of your order will affect which shipping options are available. Also, certain shipping options do not ship to residences. If you accidentally pick a shipping option that is not available for your specific address, we will contact you with other shipping options. What payment methods are accepted? To pay for your order, we accept Visa, Mastercard, and Discover. How do I set a HormonalBalance.com store account? Setting up an account with hormonalbalance.com is easy. All you have to do is follow the link to the left to our store, then click on the "account" tab on the top left. Click on "Create New Account," and enter the required information. We will store your address and contact information for you, so that you do not have to re-enter it every time you visit our site. Please note that we do not store credit card numbers, only the relevant shipping and billing address information. Keep in mind that we do not, under any circumstances, give any of your information to any third party. Do I need an account to order? No, an account is not required for ordering our product. During the order redemption process, at the sign in screen, just click the link that says "Place Order Without Account" in order to bypass the sign in process and input your information manually. Keep in mind that accounts are extremely helpful for repeat orders, so that you do not have to re-enter you shipping and billing address information. Is there a bulk discount? Yes. We offer discounts based on the total price of your shopping basket, before shipping or tax. We offer a 5% discount at $100, and a 10% discount at a $200 purchase. Where can I purchase Phytosorb-DIM? If you are looking for Phytosorb DIM, please contact us. We would be happy to help you. You can send us an email at support@hormonalbalance.com telling us you are interested in Phytosorb-DIM, or call us toll free at 877-312-5777 x101. We are available to answer your questions via phone Monday through Friday 9AM to 5PM MST, or you may leave a message after hours and we will get back with you as soon as we can. How do I get included in the RRP Group? If you are currently purchasing Phytosorb products directly from BioResponse, or if you have RRP and would like to join, you can become part of the HormonalBalance.com RRP group. If you fit these criteria, you can email support@hormonalbalance.com, discussing the fact that you want to be part of this group. We will contact you back, and after determining your eligibility, we will move your account to the RRP group. Then, every time you want to order Phytosorb products, just Sign In and order! If I am a Medical Practitioner, Health Food Store, or Pharmacy, how do I purchase BioResponse products wholesale? If you are eligible for a wholesale price because you are a Medical Practitioner, Health Food Store, Pharmacy, or other supplement reseller, it is possible to recieve our BioResponse DIM products for resale. If you fit the wholesale criteria, you can email support@hormonalbalance.com, discussing the fact that you want to be part of the group. We will contact you, and move your hormonalbalance.com store account into the Wholesale price group. Then, you will just need to Sign In at the beginning of your order to purchase our products at the wholesale price. How do I change the Type and/or Quantity of my Order? Once you have gone to "Product List" or "Supplements", you can then click on the product you would like to purchase. Enter in the Quantity you would like and click "Add to Basket". Then, you may click "Basket Contents" to view and edit the contents of your shopping basket. To change the Quantity of your order, highlight the appropriate number field under the "Quantity" heading. Type in the correct number that you would like to order of that item, and hit the "Update" button. The total should change to reflect the amount you have entered. At this page, you may also click "Remove" to clear basket contents and start over with your order. When you are ready to finish the ordering process, click "Checkout" at the top right of the window. I have a RRP (Phytosorb) or Wholesale Account already established. How do I view my products at the correct price? If you have already received our confirmation that you have an online account in our RRP (Phytosorb) or Wholesale group, you must first Sign In to view your products. Once in the Store, click the "Sign In" button and enter the login information that we have confirmed. Click "Login" and a page should load that says "Welcome Back, (name)". Then, if you click on "Supplements" you will see your products. YOU MUST SIGN IN BEFORE ADDING ITEMS TO YOUR BASKET. If you have already added items to your basket before signing in, you need to click on "Basket Contents" and click "Remove", then start over with your order to receive special pricing. Is the HormonalBalance.com Store secure? Yes. Any page in the order redemption process that discloses personally identifiable information is automatically secured using 128-bit encryption on a secure server. You can see whether or not a page is secure by locating the "Lock" icon that appears in the lower right area of your browser. All credit transactions are encrypted, then sent to VeriSign(tm) for processing, a processor that is one of the most secure on the net, which also offers several fraud protection services. Secure pages may take a few seconds longer to load, because of the encryption, but we feel that the safety of our customers is worth the small delay. Back To Top